Registration
1. Explain the process
of registration briefly.
www.tneb.in is the home
page of TANGEDCO Limited. A link is available for online payment which leads to
another web portal. In this portal, new user sign up is available. Choose this
and enter the details required. The service no details are available in the
white meter card or in the previous receipts. Choose the region appropriately.
An automatic email will be generated on submission of registration particulars
and on confirmation through the link on the email, the user is said to be
successfully registered. If the service number which you are trying to register
is already registered by another consumer, then you will get the message
“Consumer number already registered” during registration. Still if you want to
register that service number for your account, enter the new username and your
email id and register a complaint. An email will be sent to the already
registered user to delete his account. If he did not delete his account, the
system will check the usage of his account for recent transactions and if no
transactions were done by him for the registered service number, then his
account will be deleted automatically within 7 days and an intimation email
will be sent to you for making new registration.
2. What is consumer No?
The consumer no is the
service no available in the white meter card or in the previous receipts.
3. How to key in the
consumer no in the New User Registration page?
The consumer (or)
service no has to be entered in the box provided for this purpose. If the
details available in the White meter card are not legible or is not confirming
to the requirement, kindly see the example.
Example:
If the service no
written in the card is 5 - 5 - 5, then the service no is 0050055
4. To which region do I
belong?
The first 3 digit of
your consumer number is your section code. Kindly browse my region link to find
your region.
5. Is an e-mail id
essential?
Yes. Without a valid
mail id registration cannot be successful.
6. What will happen if I
type a wrong mail id?
Kindly take care to
correctly type the mail id. If typed wrongly, the automatic confirmation mail
cannot be received. Without confirmation through the link in the mail, you may
not be able to login to your account.
7. I have not received
the confirmation mail?
May be you have typed a
wrong mail id. Your mail is sure to bounce and the registration details will be
cancelled if the mail bounces. You may have to retry registration with a proper
mail id. Else check your Junk mail in the Inbox.
8. I want to modify my
consumer no after registration. Will I be able to change?
No. You cannot change
the service number which was used at the time of registration. If the service
number need to be modified for the user already registered due to shifting of
house, purchase of new house etc , the user has to delete the online user
account using the support option and make a fresh registration with the new
service number. However any number of additional service numbers can be added/deleted
using the Add Service Number option.
9. Is it possible to
change my username?
No. You cannot change
the username once registered. Alternatively you can delete this account through
the support link and make a fresh registration.
10. I am getting the
message "Invalid Consumer No" during registration?
If message "invalid
consumer Number" is displayed, please ensure the status of your service in
the bill status link. It must be "LIVE". Also check whether any new
number has been assigned, if so then proceed for registration with new number.
Payment
1. How to pay using
debit/credit card?
You can pay using credit
/ debit card of any one of the bank listed under (Any Master / Visa credit card
or Debit card of the following banks can be used for making payment) through
the 'PAYMENT GATEWAY OPTION' by selecting one of the available gateway whose
bank charges are displayed. After entering into any one of the gateways, give
your debit/credit card details when asked and proceed for payment.
2. Can I pay for
multiple services? Can I pay for owner / tenant / relative / friends?
You may pay for any
number of services. The service nos. can be added using the Add Consumer No
button.
3. How can I monitor the
bill payments?
You may have to
regularly check up bill status available in www.tneb.in web site. For
registered consumers, a mail is generated as soon as the reading is made
available from the field.
4. Should I have to
print the e-receipt every time?
Not essential. It is
only for the purpose of record. You may view payment report in the login and
also bill status in www.tneb.in web site.
5. There is no entry
made in the white meter card if I pay online. Is it mandatory to go to the
section office for making entries?
No. The payment details
are available in the database.
6. When will the data be
available in the www.tneb.in site?
The details will be
uploaded to the concerned regional servers on the subsequent working day.
7. What shall I do if
receipt is not generated / Error Page Displayed?
After a successful
transaction, if error page is displayed instead of the receipt, kindly check
whether your bank account is already debited with the amount of earlier
transaction before attempting to pay again for the same service no. If debited,
please do not attempt to pay again for the same service no. The receipt will be
sent to your registered email id in reasonable time after receiving the
confirmation from the Bank. Also the receipt can be viewed in the payment
report in your login id.
8. My transaction is not
successful. If I try again, it states that it is already paid. What should I
do?
The transaction is
broken and will get reconciled automatically within next three working days.
Check your bank account. If found debited, please do not attempt to pay again
for the same service no.
9. What is advance
payment and how will it get adjusted?
Consumers who has got no
outstanding dues pending and assessment being carried regularly can make
advance payment. The amount will get adjusted automatically on subsequent
assessments.
10. I paid Advance
Payment. How should I check for subsequent adjustments/balance?
In the bill status
report => Monthly Consumption Charge Collection Details=> Advance Amount
column depicts the adjusted amount against the advance paid. In the bill status
report => Miscellaneous Collection Details=> Pending Amt column depicts
the balance amount available against the advance paid.
11. What should I do if
I forget my password/username?
You can recover your
password through "Forgot Password"/Forgot Username link in the login
page.
12. What is ASD and why
should I pay?
The adequacy of Security
Deposit (SD) will be reviewed once in every two years in case of LT consumers
after taking the interest due for the credit available. If available deposit is
less than the reviewed Security deposit, the balance will be collected as
Additional Security deposit (ASD). If the balance amount is not paid within the
due date, the service is liable for disconnection.
13. Where shall I check
the CC Deposit amount paid?
All the payments done
towards Deposit could be viewed in the bill status => Miscellaneous
Collection Details => Account Description=48100-Cc Deposit.
14. How shall I get
alert for other Service Numbers in my Id?
Make use of the Updation
/ Addition of email id of SUPPORT link to modify/update email id and get mail
alert.
15. I have Voltage
fluctuation, my Meter is running fast/not running/ reading not done etc., Where
should I complaint?
For complaints other
than billing, approach the concerned section office. Alternatively a complaint
can be made through www.tneb.in =>Reach Us=> Consumer Complaints.
16. To which Billing
Cycle do I belong?
Assessment in TNEB for
the energy consumed for LT consumers is done bimonthly. If the assessment is
done during the odd month, you belong to Odd cycle and vice versa. To know your
Billing cycle, check from the consumer bill status .
17. Can I pay the
penalties through online?
If you fail to pay the
amount within due date, your service connection is liable for disconnection.
However if not disconnected, you can pay through online along with belated
surcharges. In case if the service is disconnected, kindly approach the section
office for getting reconnected.
18. What is the
procedure for getting EB card (White Meter Card) ?
If the White meter card
is lost, you may approach the section office and get a new card on payment of
Rs 5/-.If the card is full and there is no space to enter the assessment, the
same will be issued free of cost.
19. The address in the
web site appears to be wrong.
The address corrections
have to be done at the section office.
20. What to do for name
transfer?
An application has to be
submitted to the concerned section office along with supporting documents. The
name will be transferred to the new owner on payment of necessary name transfer
fees. The details are available under Miscellaneous Charges in the Schedule of
Tariff of Billing Services link in www.tneb.in
21. Where shall I find
the tariff details?
This could be found in
the bill status.
22. When I select the
consumer for payment message displayed is 'PREVIOUS ASSESSMENT NOT DONE'?
This means no assessment
entry has been made by your local EB office for two billing cycle viz., present
cycle and previous cycle. In this case the option for advance payment will also
be blocked and the consumer will be able to pay only after reading updation by
the concerned Section Office.
